Terms And Conditions
We want you to love your beads - so we offer no quibbles returns - including original postage**.
Please contact us with order details, within 7 working days of receipt.
Return postage and packing costs are the responsibility of the buyer (unless item is incorrect or faulty). We recommend Royal Mail recorded delivery for your peace of mind.
Items should be received back in original, unused, resaleable condition, with a copy of the invoice, within 30 days from the order date.
Made to order items (including items cut to order), and wholesale items ordered in specifically for you, are not returnable unless faulty.
A 'restocking' fee or other such penalty is never applied.
** When charged, and whole order is returned - your intention to cancel must be made within 7 working days, after this time the delivery fee will be deducted from your refund. When contact is made after the 7 working days, return postage will not be refunded (incases of incorrect or faulty goods), however returns requests will be accepted for up to 21 days after receipt.
Upon ordering you agree that communication will be via email. This enables me to dispatch orders quicker, respond to emails with all information/help you need, and keep the website up to date. If there is further information needed for your order, please respond as soon as you can to avoid any delay in dispatching your order.
Quantities (including weight) given are approximate, and where stated, a 'mix' is not guaranteed to contain all colours/letters shown; the photo is for guidance only.
Sizes/colours are guidelines only. The use of terms such as 'gold' and 'silver' refer to colour only and not material.
Some items are handmade, so slight variations are to be expected. Wholesale packs are sent as received, and may contain the odd misshapen bead.
Handmade (by us) items are made to order, the 5 working day dispatch is an estimate for guidance; times will be longer if we are busy. Orders are made on a first come, first served rule. The delivery service you select in checkout will not be upgraded for free because you have not allowed enough time for your order to be made. If you require in stock items quickly, then we suggest you make separate orders for handmade items and in stock items so the handmade items do not delay the rest of your order.
Upon ordering, you agree not to recast/make moulds from any product sold on this site.
Prices may change at any time without notice. Prices are shown in £GBP. The final total will be shown to you prior to completing checkout, and is worked out by Paypal.
Orders are processed upon receipt of full payment. If making payment via Paypal's echeque or postal order, items will remain for sale until payment is received/cleared. Making an order does not guarantee our acceptance of the order; we have the right to cancel an order at any time.
You will be sent a dispatch notice email. Most packages are sent via Royal Mail first or second class delivery. Orders may require a signature when delivered.
Please note that if you fail to collect your package from the post office, or you provide an incorrect/incomplete address, you will need to pay the second postage cost to have it resent.
Overseas buyers - You are responsible for any customs charges your country applies, and any administration/processing fees the delivery company may charge. It is your responsibility to know your country's custom rules. We have no control over the time customs may take to process your package. Only the correct information will be used on customs forms.
Any damaged, missing or incorrect goods must be made known within 7 working days of delivery.
This website contains content which is owned by us, and unauthorised use is prohibited. Unauthorised use of the site and it's content may be an offence.
You are not permitted to download, alter, or store in any way the content or images on this website. Copying products we handmake on this site is not permitted in any circumstances.
Gift and Credit vouchers
Gift vouchers can be ordered in £10, £25 and £50 denominations. You can download gift codes in a denomination of £25. Gift and credit vouchers may not be exchanged for cash or returned.
The Food Imitation (Safety) Regulations 1989
Please note the following important information in relation to purchases of any items (beads, charms, pendants, jewellery etc) resembling sweets, cakes, fruit or other foodstuff. The aforementioned products are sold to you, the customer, on the understanding that they will be made into items of jewellery for resale.
The individual beads must not be resold by you to non-commercial (private) buyers as they present a potential choking hazard and as such do not comply with section 4 of the Food Imitations (Safety) Regulations 1989.
It is your responsiblity that jewellery made with Imitation Food beads is safe and secure, and comply with Food Safety Regulations. The beads are not edible and they are not suitable for children due to choking hazard.
This applies to every food item on our website. You are responsible for making sure items are tested and suitable for your specific uses, where required. All our handmade (by us) Fimo items contain no toxic products.
Manufacturers/brands do not endorse any of the products.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products available through this website meet your specific requirements (and where appropriate, tested for specific uses), and any item you make with the products are safe and secure. We do not guarantee the suitability for any product for any specific purpose.
If using dyed/painted products for clothing or items to be worn next to the skin, we recommend you test these products for suitability first. We are not responsible for misused products.
Your statutory rights are not affected.
Dizzy Beads - 32 Bailey Close, Windsor, Berks. SL4 3RD. Please note we only sell online.